"It can always happen that something does not go entirely as planned. We recommend that you first report complaints to us by sending an email to snelshop.nl@gmail.com If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/
consumenten/geschil.
It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform."
https://ec.europa.eu/consumers/odr/
main/index.cfm?event=main.home2.
show&lng=NL
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